US SHIPPING POLICY
Free Standard Shipping on U.S. 48 Continental States, orders over $75+ without any code.
Most orders are shipped within 2-3 business days.
Processing time may vary due to merchandise availability and/or payment discrepancies.
Orders ship Monday-Friday, excluding holidays.
Shipping time is based on business days (including expedited shipping services).
The cut-off time for all expedited shipping services is 12 PM PST. Orders placed after 12 PM PST will ship the following business day.
You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.
Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. UrbanOG is not responsible for any delays caused by adverse weather conditions. Delivery time for Economy and Standard shipping are estimates only. Only 2 Day, 3 Day and Overnight shipping methods are guaranteed to arrive by the estimated date.
A $10 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason such as wrong address.