US SHIPPING POLICY
- Flat shipping rate $9.99 for orders within the Continental US
- FREE SHIPPING for orders over $75 after coupon discounts have been applied within the Continental US
- Orders will be shipped out within 2-3 business days
- Delivery to you will take an additional 2-5 days, based upon your location
- We do not ship to P.O. boxes.
Shipping time is based on business days (including expedited shipping services).
You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.
There is a slight chance that your package may be delayed if no one is present at the time of delivery. UrbanOG is not responsible for any delays caused by adverse weather conditions. Delivery time for Economy and Standard shipping are estimates only.
*Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery. We are not responsible for mis-delivery errors via carrier, or incorrect shipping address.
A $10 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason such as wrong address. Shipping will not be refunded if the package is returned under this situation.