WHAT IS YOUR RETURN POLICY



UrbanOG.com wants you to Love what you ordered. If something is not right, let us know. We have a 30 day unconditional return policy. If you have any questions, please contact us via email.

Return Portal

  • Returns must be in its original, UNWORN condition, within 30 days of purchase.
  • Please include the reason for the return.
  • Original shipping charges are non-refundable.
  • Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
  • Refund will be made within ten (10) business days after receipt of package.
Final Sale items
  • Items with a price of $10 or less are Final Sale.
  • All Gift cards, Halloween Costumes, Lingerie, and Intimates are Final Sale.
Returns are processed within 10 business days after receiving your return. We'll send you an email confirmation when your refund has been issued.

WHAT IS YOUR EXCHANGE POLICY



Fashion items / Styles turn over rapidly. Therefore, UrbanOG.com cannot hold any item(s) for customer exchanges.

REFUSED & UNDELIVERABLE PACKAGES



All refused shipments & undeliverable packages will be charged 30% restocking fee. Shipping fee is non-refundable.

WRONG / DEFECTIVE ITEM POLICY



On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, UrbanOG.com will make it right. We may or may not require the original item to be returned back to us.

We reserve the right to request for photos of the wrong item shipped to you.

For all defective items please start a damage claim by contacting: info@urbanog.com Send clear photos of the wrong/defective item and a copy of the original invoice.

Refund will be made within ten (10) business days after receipt of package.