UrbanOG.com wants you to Love what you ordered. If something is not right, let us know. We have a 30 day unconditional return policy. If you have any questions, please contact us via email.

Return Portal

  • All return requests need to submit through the Return Portal.
  • Refunds will only be issued on brand new merchandise. Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included. 
  • Orders must be sent back within 30 days of delivery.
  • Please include the reason for the return.
  • Original shipping charges are non-refundable.
  • Damaged, defective, or incorrect items must be brought to our attention within 3 days of delivery. If such items are not reported within that time once it’s delivered, we will not be able to process a return.
  • If the return is not related to quality issues, the shipping cost will be beard by the customer.
  • Refund will be made within ten (10) business days after receipt of the package.
  • Return Address: 1941 W Mission Blvd, Building E, Pomona, CA 91766

*If the return is not related to quality issues, the shipping costs will be beard by the customer. For example, the below conditions are not related to quality issues:
1) Lose threads, raw edges, thickness, touch, and color difference in monitor display;
2) Returns due to dissatisfaction in style, color, and changes in personal reason;
3) Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors;
4) Defective goods that have been clearly indicated at the time of purchase;
5) There may be slight differences to different sizes with the same items due to individual design and style in items;
6) The sizing chart and the customer service team can only offer recommendations before your purchase. Returns due to sizing issues do not constitute quality issues;

*Please take care when trying on your purchases and return them in the same condition you received them. Any return that does not meet our policy or exceeded the valid 30 days return period will not be accepted.

*We are unable to make changes to orders that are placed in our system. To ensure that your package is properly delivered, make sure that your shipping address is entered correctly and includes all information (correct abbreviations, street numbers, building or apartment numbers). Flashybox is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided at the time of placing the order is incorrect.

On very rare occasions, we do make mistakes on shipping items. Please contact us when this happens within 10 days of receiving your order, UrbanOG.com will make it right. We may or may not require the original item to be returned back to us.

We reserve the right to request photos of the wrong item shipped to you.

For all defective items please start a damage claim by contacting: info@urbanog.com Send clear photos of the wrong/defective item and a copy of the original invoice.

Refund will be made within ten (10) business days after receipt of the package.