WHAT IS YOUR RETURN POLICY
UrbanOG.com wants you to Love what you ordered. If something is not right, let us know. We have a 30 day unconditional return policy. If you have any questions, please contact us via email.
- Returns must be in its original, UNWORN condition, within 30 days of purchase.
- Please include the reason for the return.
- Original shipping charges are non-refundable.
- Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
- Refund will be made within ten (10) business days after receipt of package.
- Items with a price of $10 or less are Final Sale.
- All Gift cards, Halloween Costumes, Lingerie, and Intimates are Final Sale.
WHAT IS YOUR EXCHANGE POLICY
Fashion items / Styles turn over rapidly. Therefore, UrbanOG.com cannot hold any item(s) for customer exchanges.
REFUSED & UNDELIVERABLE PACKAGES
All refused shipments & undeliverable packages will be charged 30% restocking fee. Shipping fee is non-refundable.
WRONG / DEFECTIVE ITEM POLICY
On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, UrbanOG.com will make it right. We may or may not require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.
For all defective items please start a damage claim by contacting: firstname.lastname@example.org Send clear photos of the wrong/defective item and a copy of the original invoice.
Refund will be made within ten (10) business days after receipt of package.